The Role Of Civil Servant Training In Improving Service Performance: The Mediating Effect Of Self-Efficacy At The Regional Secretariat Of Tambrauw Regency

Abstract

This study examines the effect of civil servant training on service performance, with self-efficacy positioned as a mediating variable at the Regional Secretariat of Tambrauw Regency. A quantitative explanatory design was employed using a saturated sampling technique involving 35 civil servants. Data were collected through Likert-scale questionnaires and analyzed using path analysis with SPSS. The findings reveal that training has a positive effect on self-efficacy and service performance, and self-efficacy also positively influences service performance. However, self-efficacy does not significantly mediate the relationship between training and service performance. These results suggest that improvements in service performance are more directly driven by competency enhancement derived from training rather than through internal psychological mechanisms. The study is limited by its relatively small sample size and focus on a single local government institution. This research contributes by demonstrating that the mediating role of self-efficacy is highly context-dependent within public sector organizations, thereby extending the application of Social Cognitive Theory and Human Capital Theory in local government settings.