The Effect Of Training and Communication Skills On Employee Work Productivity In The Operational Department Of The Zhm Premiere Hotel Padang

Abstract

This study analyzes how training programs and communication competencies shape the work productivity of operational staff at The ZHM Premiere Hotel Padang. Despite being recognized as critical drivers of hotel service performance, the simultaneous role of both variables among operational personnel has received limited scholarly attention. A quantitative causal-associative design was employed, with all 89 operational employees serving as the study sample through total sampling. Data were gathered via Likert-scale questionnaires and analyzed using SEM-PLS through SmartPLS 4 software. Descriptive results placed training (M = 4.53), communication skills (M = 4.58), and work productivity (M = 4.51) in the "very good" category. Statistical testing confirmed that training positively and significantly affects work productivity (O = 0.201; t = 1.910; p = 0.028), and communication skills similarly exert a positive and significant effect (O = 0.576; t = 5.626; p = 0.000). With an R-square of 0.503, the two predictors jointly explain 50.3% of the variance in work productivity. These results affirm that developing both training programs and communication skills is a key strategic lever for improving hotel operational staff productivity