The Impact of Digital Transformation on Employee Management Efficiency and the Performance of the Southwest Papua Regional Personnel and Human Resources Development Agency (BKPSDM): A Study of Personnel Information and Administrative Systems

Abstract

This study aims to examine the effect of the efficiency of personnel and administrative information systems on the performance of the Regional Civil Service and Human Resource Development Agency (BKPSDM) of Provinsi Papua Barat Daya, both directly and indirectly through employee management efficiency as a mediating variable. The study employed a quantitative approach with an explanatory research design. The population comprised all employees of BKPSDM Provinsi Papua Barat Daya, and the entire population was used as the sample, resulting in 32 respondents. Data were collected through a structured questionnaire developed from the indicators of each research variable and were analyzed using path analysis supported by SPSS version 26. The findings reveal that the efficiency of the personnel and administrative information system has a positive and significant effect on employee management efficiency. The same variable also exerts a positive and significant direct effect on BKPSDM performance. Furthermore, employee management efficiency significantly improves organizational performance. The mediation test confirms that employee management efficiency significantly mediates the relationship between the efficiency of the personnel and administrative information system and BKPSDM performance. These results indicate that improvements in personnel information systems alone are insufficient to produce optimal organizational performance unless they are accompanied by efficient, orderly, and adaptive employee management practices. The limitations of this study lie in its focus on a single public institution, and the relatively small number of respondents. Nevertheless, this research offers originality by integrating the perspectives of digital transformation, employee management efficiency, and public organizational performance in the context of a newly established province, thereby providing both academic insight and practical implications for strengthening information-based civil service governance.